Wednesday, 7 October 2009

McDonalds Gets a B*tch-slap

Sometimes when I'm having a bad I just want to eat pancakes. Should you prevent me from eating such pancakes, be prepared for something along these lines:

Dear Mr. McDonalds,

This morning I visited your store on London Wall. I ordered Pancakes with Syrup. I’m used waiting a little while for pancakes as I know these are prepared fresh. For some reason this morning, I had to wait over 10mins for my order.

When my order finally arrived, the pancakes where rock hard and stone cold. I checked inside my brownbag to find I had been given no butter and no syrup. Just pancakes with a knife and folk. When I asked for some butter and syrup, the cashier handed me butter and told me they had run out of Syrup! I was not informed of this before I paid and was made to wait 10minutes. I find it bemusing that I can be sold Pancakes with Syrup and yet somehow end up with only pancakes. The cashier then said she would get someone to go check if they had any in stock. How you can have breakfast on but have no syrup close to hand is beyond me.

If the Pancakes weren't already cold enough, they were uneatable by the time someone fetched the syrup from 'down stairs'.

The service level was appalling, the wait time was extremely unsatisfactory and the level of food I was given was nothing short of disgusting. I have not only wasted my time but also over £2 on food that I had to throw away.

I look forward to your timely response.

(5 days later, I get this responce)

Dear Miss Lawrence

Thank you for contacting us about your visit to the London Wall restaurant.

I was very sorry to learn of the series of events that you experienced on this occasion and from your comments I can fully understand your disappointment and dissatisfaction felt at the time. Please accept my sincere apologies.

As a company we aim to provide 100% customer satisfaction and high standards of quality, service and cleanliness at all times. I regret this has not been your experience.

Your comments are taken seriously by us and have been passed to the management team at London Wall. The details of your complaint will be used as part of their assessment of the restaurant's performance and procedures. These ongoing reviews help to identify any areas
needing improvement within the restaurant.

You are clearly a regular and loyal customer and we thank you for your custom.

To make amends for your spoilt visit I have sent a voucher to put towards a future meal with our compliments. I trust this is well received. (£5!!)

Again, thank you for taking the time and trouble to contact us.


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